Shipping policy

General Shipping Policy

Thank you for shopping at Donna's Recipe. The fulfillment department pick and pack orders daily Monday through Friday. Orders are shipped from our warehouse by 11am (CST) Monday through Friday.

Understand that once submitted, this order cannot be canceled or modified after 20 mins of purchase.
• Acknowledge all shipping and address information entered is correct and cannot be edited after submission. Please double check for any apt or suite # that needs to be added.
• Understand that due to the high volume of orders during this busy season, it may take up to 3 business days to process and ship your order.

We will only replace orders that were lost/stolen if Lost/Stolen Insurance was purchased at checkout if there was a lost/stolen package.

Donna's Recipe does not guarantee the validity or success of any discount codes outside of the coupon codes provided directly from Donna's Recipe.

Shipping Options (Domestic Orders)

We offer standard shipping (due to supply chain issues can expect to receive 7-8 business day transit time plus possible 6 days delay from carriers which unfortunately is outside our control). Delivery options for PO Box addresses, military locations, and expedited carrier options are also available.

**Due to the supply chain impact, all carriers have suspended their expedited shipping arrival guarantees; therefore Donna's Recipe is unable to guarantee the shipping time on expedited shipping options.**

Order Processing Time

Please allow up to 3 business days for us to process your order. All orders processed after 12pm (CST) will be considered for the following business day. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 12pm (CST) will continue processing on the following business day.)

Shipping Options (International Orders)

We offer DHL Express for international orders. There may be additional carrier options are available on our website during the checkout process. There may be delays from all carriers for international shipping.

Canadian Customs Regulations

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

International Customs Regulations

The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.

Incorrect Shipping Information

If a package is returned to Donna's Recipe LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Donna's Recipe is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

Once an order has been submitted, we offer services that allow you to modify or cancel your order if needed up to 20 mins after placing order. There is automation with our orders so after 20 min time frame, an order placed can not be cancelled. You can utilize these features by creating a Donna's Recipe Account. Any edit or cancellation must be completed before your order has been fulfilled with a tracking number.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Lost or Stolen Packages

Donna's Recipe LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Donna's Recipe LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Damaged or Missing Products

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please email us at care@DonnasRecipe.com with photos of the damages and necessary information to support your claim and we will be happy to assist you.

We are aware of unauthorized parties selling counterfeit Donna's Recipe LLC on Amazon® and eBay®. We are alerting our valued customers, retailer and distributor partners that we are aware of this issue and actively working to resolve this situation. Please note that Donna's Recipe LLC will not be able to honor any exchange or refund for any products sold on Amazon® or eBay® by unauthorized retailers. We recommend that you use caution in buying products from unauthorized resellers as these products may have been tampered with or mishandled.

Donna's Recipe LLC reserves 25 days to reship any reported missing or damaged items from the initial shipment date.

All damaged claims must be submitted within 7 days, along with photo evidence (highly suggested) in to ensure proper resolution.

Items Not in Stock

We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of your order, we will send out all available items and place the remaining item(s) on back order. Your remaining back order items will be shipped separately as soon as possible with no extra shipping costs charged to you.

Returns Policy

Returns, Exchanges & Refunds

Thank you for shopping with us at Donna's Recipe. Once your order has been delivered, you have 7 days from receipt to request for a refund via care@DonnasRecipe.com. After 7 days, we can not honor a return or exchange.

Canceling An Order

Understand that once submitted, this order cannot be canceled or modified.

• Acknowledge all shipping and address information entered is correct and cannot be edited after submission.
• Understand that due to the high volume of orders during this busy season, it may take up to 7 business days to process and ship your order.

The curls were poppin!

I enjoyed using this product on my type four hair. It definitely clumped and defined my curls. I did use it with the curl defining gel for my wash and go and my hair turned out so good! I usually use products with a more firmer of a hold, but I wasn’t mad at the end result!

Hi R.H.,
I'm the Co-Founder of Donna's Recipe, Gina, and Tabitha and I loved your video. Thank you for sharing your experience. Your hair is absolutely gorgeous! We also thank you for creating a video to tell everyone of your experience using Donna's Recipe. We love you! ❤️❤️

Gina and Tabitha
Co-Founders
Donna's Recipe

Hair Love

I've been searching for something to help with my locs and Donna welp chile you made my hair not only feel fresh but almost ate one of them. My scalp feels healthier can't wait to grab some mouse to add to my collection.

Best Wash Day Ever!

Donna’s Sweet Potato Pie Conditioner is southern comfort/love in a bottle. It smells amazing! Just like one of my late Grandma’s sweet potato pies. It softens and detangles your curls instantly, with just a finger comb application method. I love it! I’m a customer for life! 🍠🍠🍠🩵🩵🩵

Hi there! Thank you so much for taking the time to leave such a sweet review. We are thrilled to hear that our Sweet Potato Pie Conditioner gave you the best wash day ever! It's our goal to provide our customers with the same comfort and love that comes from a homemade sweet potato pie. We're so glad you love the scent and that it works wonders for your curls. Thank you for being a loyal customer - we truly appreciate it.

I love it! But it didn’t last long.

This is the best stay bottle ever! But it is not spraying to the fullest extent like it was when I’ve got it, and it’s only been two months. Not sure if there are trouble shooting options for this?

❤️❤️❤️

I’m so in love with this product! Omg it has been three(3) days since I put this on my hair and when I touch it it still has grease on it and looks natural and free curls.

Thank you for your glowing review of our Sweet Potato Pie Extra Creamy Hair Cream! We pride ourselves on creating high-quality products that deliver long-lasting results, and we're so happy to hear that it's working for you. Thank you for choosing our brand and we hope to continue exceeding your expectations.

Great

This bottle fits ergonomically correct for your hand. It gives big, long misting sprays... It's perfect for my daily use.

Thank you for your positive feedback on our Hydration Mist Spray Bottle. We are glad to hear that it fits comfortably in your hand and provides a strong mist for daily use. We appreciate your support and hope you continue to enjoy using our product.

Baaaaaaaby!!!!!!!!

Baaaaaby first and foremost as a 57 year old nail biter I am here to tell you that after only two weeks of eating ONLY TWO of the gummies a day, that I no longer need to grab the hair comb to scratch my leg or my back.(AND THATS MY BIZNESS)

Thank you for sharing your experience, Deangela! It's wonderful to hear that you're noticing positive changes after using Donna's Recipe Vegan Biotin Hair Vitamin Gummies. Wishing you continued success on your hair and wellness journey!

5 Stars

I really like this product.

Thank you so much for your positive feedback on our Sweet Potato Pie Extra Creamy Leave-In Conditioner! Its wonderful to hear that you are enjoying the product. Your satisfaction is our top priority and we appreciate your support.

In love with my sister locs again

I’ve tried all mi da of oil, but this oil is so lightweight and has a pleasant smell. I used for 1 week and realized that my Locs are no longer shedding due to the color application. I love love love my hair again. This oils does just what it says…provides strength. I’m convinced and will buy more

Love it

Gurl, I love everything about the product!

Thank you for leaving such a positive review! We are thrilled to hear that you are loving our Strength Hair Oil. Keep using it for strong and healthy hair!

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