Shipping policy

General Shipping Policy

Thank you for shopping at Donna's Recipe. The fulfillment department pick and pack orders daily Monday through Friday. Orders are shipped from our warehouse by 11am (CST) Monday through Friday.

Understand that once submitted, this order cannot be canceled or modified after 20 mins of purchase.
• Acknowledge all shipping and address information entered is correct and cannot be edited after submission. Please double check for any apt or suite # that needs to be added.
• Understand that due to the high volume of orders during this busy season, it may take up to 3 business days to process and ship your order.

We will only replace orders that were lost/stolen if Lost/Stolen Insurance was purchased at checkout if there was a lost/stolen package.

Donna's Recipe does not guarantee the validity or success of any discount codes outside of the coupon codes provided directly from Donna's Recipe.

Shipping Options (Domestic Orders)

We offer standard shipping (due to supply chain issues can expect to receive 7-8 business day transit time plus possible 6 days delay from carriers which unfortunately is outside our control). Delivery options for PO Box addresses, military locations, and expedited carrier options are also available.

**Due to the supply chain impact, all carriers have suspended their expedited shipping arrival guarantees; therefore Donna's Recipe is unable to guarantee the shipping time on expedited shipping options.**

Order Processing Time

Please allow up to 3 business days for us to process your order. All orders processed after 12pm (CST) will be considered for the following business day. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 12pm (CST) will continue processing on the following business day.)

Shipping Options (International Orders)

We offer DHL Express for international orders. There may be additional carrier options are available on our website during the checkout process. There may be delays from all carriers for international shipping.

Canadian Customs Regulations

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

International Customs Regulations

The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.

Incorrect Shipping Information

If a package is returned to Donna's Recipe LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Donna's Recipe is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

Once an order has been submitted, we offer services that allow you to modify or cancel your order if needed up to 20 mins after placing order. There is automation with our orders so after 20 min time frame, an order placed can not be cancelled. You can utilize these features by creating a Donna's Recipe Account. Any edit or cancellation must be completed before your order has been fulfilled with a tracking number.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Lost or Stolen Packages

Donna's Recipe LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Donna's Recipe LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Damaged or Missing Products

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please email us at care@DonnasRecipe.com with photos of the damages and necessary information to support your claim and we will be happy to assist you.

We are aware of unauthorized parties selling counterfeit Donna's Recipe LLC on Amazon® and eBay®. We are alerting our valued customers, retailer and distributor partners that we are aware of this issue and actively working to resolve this situation. Please note that Donna's Recipe LLC will not be able to honor any exchange or refund for any products sold on Amazon® or eBay® by unauthorized retailers. We recommend that you use caution in buying products from unauthorized resellers as these products may have been tampered with or mishandled.

Donna's Recipe LLC reserves 25 days to reship any reported missing or damaged items from the initial shipment date.

All damaged claims must be submitted within 7 days, along with photo evidence (highly suggested) in to ensure proper resolution.

Items Not in Stock

We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of your order, we will send out all available items and place the remaining item(s) on back order. Your remaining back order items will be shipped separately as soon as possible with no extra shipping costs charged to you.

Returns Policy

Returns, Exchanges & Refunds

Thank you for shopping with us at Donna's Recipe. Once your order has been delivered, you have 7 days from receipt to request for a refund via care@DonnasRecipe.com. After 7 days, we can not honor a return or exchange.

Canceling An Order

Understand that once submitted, this order cannot be canceled or modified.

• Acknowledge all shipping and address information entered is correct and cannot be edited after submission.
• Understand that due to the high volume of orders during this busy season, it may take up to 7 business days to process and ship your order.

Awesome Product

I am glad to finally have a product to work with my natural hair. Thank You ❤️

I’m In Love…

Listen this Vanilla Product Line is Awesome! I purchased the entire vanilla product line and it’s smells absolutely amazing. My hair loves it! And baby that vanilla edge is the BOMB. It lays them edges down. Not sticky and the hold is Great! Need to order some back up! Thank you for such great service and products! ❤️

Hi there! Thank you so much for your review and for trying out our Vanilla Product Line. We're thrilled to hear that you're in love with the scent and that your hair loves it too! We're also glad to know that our vanilla edge product is working well for you. Thank you for your support and we hope to keep impressing you with our service and products. ❤️

Curl Gel Doesn't Flake

I've searched for a curl gel that wouldn't flake or cause white sticky globs in my daughter's hair. She has super thick, high density, low porosity hair. Donna's Recipe Curl Enhancing Gel is it!

Thank you for taking the time to share your positive experience with our Curl Enhancing Gel! We are thrilled to hear that it has been able to meet your daughter's needs and leave her hair flake-free. We appreciate your support and hope our product continues to work wonders for her thick, high density, and low porosity hair. Thanks again for choosing Donna's Recipe!

Love the oil!!!

I started using your oil earlier this year. I love the smell and it makes my locs grow. I wish you had Rose water!

Hi there! Thank you so much for leaving such a lovely review. We're so happy to hear that you love our Strength Hair Oil and that it has been beneficial for your locs. We'll definitely take your suggestion for Rose water into consideration. Thank you for being a loyal customer and for your support!

Hi Donna, meet Glory your Cousin

Awesome results

We are so happy to met her! Thank you for positive feedback. Were so glad to see the results!!

My new favorite things

I have been using the original shampoo , conditioner, plus the vanilla mousse and gel and your girl’s curls are popping and super shiny. 10 out of 10 stars!!!!

Thank you for your fantastic review! We are so happy to hear that our Curl Enhancing Gel in Whipped Vanilla Cream has become a new favorite for you. It's great to know that your curls are looking shiny and popping with the combination of our products. We appreciate your 10 out of 10 rating and can't wait to continue providing you with fabulous hair results.

Amazing!

I went to an appointment and the young lady said "I love your curls, they poppin'". With joy I said, "get you some Donna's Recipe ". I love the shine & definition it gives!

Thank you for your kind words and for sharing your experience with our Curl Enhancing Gel! It's exciting to hear that you received compliments on your beautiful curls and that our product helped enhance their shine and definition. We appreciate your support and hope to continue providing you with amazing results. Thank you for choosing Donna's Recipe!

Household staple

I've been using Donna's Recipe since it launched. This product line is a staple in my wash day routine and consistently gives me my best hair days. I even use the shampoo and creamy hair oil to maintain my son's locs. Thank you Donna and Tab!

Thank you for your continued support and for trusting our products for your son's locs as well. We appreciate you taking the time to leave such a kind review. Happy hair days to you and your family! - The Donna's Recipe team

Edge Control

I’m greatful to have a product that’s plant based. I have been trying to rid myself of harmful chemicals from head to toe and now I have Donna’s recipe. Thank you Tabitha for such a great products that make me feel safe in using it and for making me smell and look good by using it!

We are so glad to hear that you are enjoying our Edge Gel - Whipped Vanilla Cream. We take pride in using plant-based ingredients and we are excited that it aligns with your efforts to rid yourself of harmful chemicals. Thank you for trusting Donna's recipe and for supporting our brand. We hope it continues to make you feel safe and smell and look good. Have a great day!

Awesome product

I used the gel and mousse together no tacky feeling, no flakes. I only use with water, the more water in my opinion the less product I use. My hair is soft, no hard or crunchy feel. Pictures are a wash and go and with finger coils

Thank you so much for taking the time to leave such a positive review of our Curl Enhancing Gel - Whipped Vanilla Cream! It's amazing to hear that you've had a great experience using it with our mousse, and that it gives your hair a soft and natural look without any tackiness or flakes. We appreciate your tip about using more water for less product - we'll be sure to share that with our other customers. Your wash and go and finger coil pictures look amazing! Thanks again for choosing our product.

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